Shipping
Shipping & delivery
Canada
We ship to Canada and the United States using trusted carriers. Most orders are processed within 1-3 business days and tracked from our warehouse to your door.
Before it ships
Processing time
1-3 business days
Standard processing time for in-stock orders after payment is confirmed. Business days are Monday to Friday, excluding public holidays.
Preorders
Preorder items are processed for shipping within 1-3 business days of arriving at our warehouse. You will receive an email when your item is ready for balance payment.
Tracking notification
You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
Carriers
Who delivers your order
We select the best carrier for your order based on destination and package type.
UPS
Our primary carrier for most Canadian shipments. Full tracking from pickup to delivery.
Canada Post
Used for select destinations and package types across Canada. Tracked end-to-end.
Coverage
Where we ship
Canada
Most urban areas across Canada. Most orders qualify for free shipping over a threshold shown at checkout. Some remote or rural locations may not be serviceable.
United States
All contiguous states. Most orders qualify for free shipping over a threshold shown at checkout. Some remote or rural areas may not be serviceable - you will be notified at checkout if your address is outside our coverage.
High-cost or remote locations: AniToy reserves the right to refuse shipment to locations where shipping costs are prohibitively high. If your order cannot be fulfilled to your address, we will contact you and issue a full refund.
No surprise customs or duty charges
All customs duties, import tariffs, and government fees are pre-covered by AniToy. You will never receive an unexpected government charge on your doorstep. The price you pay at checkout is the price you pay - period.
The only additional carrier charge you may ever encounter is a re-delivery fee if the carrier was unable to access your address or made multiple failed delivery attempts. These fees are assessed by the carrier, not AniToy, and are the customer's responsibility.
Address accuracy is your responsibility
Please double-check your shipping address before placing an order. If a package is returned to us due to an incorrect or incomplete address, re-shipment costs are the customer's responsibility. We cannot refund shipping costs on returned packages.
If your tracking shows "delivered" but you did not receive the package, contact us within 3 business days and we will open a carrier investigation.
Questions
Frequently asked
Will I be charged customs or import duties?
No. AniToy covers all customs duties, import tariffs, and government fees. You will never receive an unexpected government charge at your door. The only possible extra charge is a carrier re-delivery fee if your address was inaccessible or multiple delivery attempts failed - that is assessed by the carrier, not us.
Can I request a specific carrier?
We can only ship with our supported carriers - UPS, EMS, and DHL. We cannot accommodate requests for carriers outside of these. If you have a preference between our supported options, leave a note at checkout and we will do our best to accommodate.
My tracking has not updated in a few days - is that normal?
Tracking scans can sometimes lag, especially at border crossings or during high-volume periods. If there has been no movement for 5+ business days, contact us and we will open an investigation with the carrier.
My package says delivered but I did not receive it.
Check with household members and neighbours first, and look for a delivery notice card. If still not found, call the carrier directly with your tracking number as soon as possible - they can locate the package faster than an online investigation. Then contact us so we are aware and can assist if needed.
Do you ship to PO Boxes?
No - we do not ship to PO Boxes. Please provide a full street address when placing your order.
Can I combine a preorder with an in-stock item?
Yes - when your preorder arrives and you pay the balance, you can add in-stock items to the same checkout. This is a great way to hit the free shipping threshold on a smaller order.